•   +   Operation Monitoring
      +   System Maintenance
      +   Helpdesk
      +   Evaluation and Audit

  • Helping enterprises focus to core business and expertise

    Today's complex business environments and tough competition require many business to focus more on its core business and expertise; and share the responsibility of managing and operating critical systems and technology components that supporting their business.

    Rakati flexible approach to Service & Maintenance means you can tap into the services that are only right for your business needs; whether this is a fully outsourced Managed Service or a technical escalation path and components replacements, Rakati services are here to give you the choice around the maintenance of your systems. You will no longer need to worry about resources, spare parts and 24 x 7 monitoring. We can take care of everything seemlessly on your behalf.

    First Level Maintenance:

      +   corrective and preventative maintenance as well as planned assistance and maintenance.
      +   OnSite and Oncall Technical Support
      +   ITIL methodology compliance, Incident, Problem, Change and Configuration Management through our 24 x 7 x 365 Service Operations Centre.
      +   Technical Support System Engineers act as a single- point-of-contact to track incidents through to a successful resolution

    Second level Maintenance:

      +   Proactive Services
      +   Deep incidents analysis and resolution by Remote or Onsite Expert System Engineers